Refund policy

Return & Refund Policy

At Store15 LLC, we want you to be satisfied with your purchase. If you are not completely satisfied, you may request a return within 30 days of receiving your order, subject to the conditions below.

Return Eligibility

To be eligible for a return, the item must be in the same condition in which it was received: unused, unworn, and in its original packaging, with all tags, accessories, and seals intact.

A receipt or proof of purchase may be required.

Perfumes & Fragrances

For hygiene and product integrity reasons, perfumes and fragrances must be unopened, unused, and in their original sealed packaging to qualify for a return.

Opened, sprayed, tested, or used fragrances cannot be returned unless the product arrived damaged, defective, or incorrect.

Clothing, Watches & Accessories

Clothing must be unworn, unwashed, and returned with its original tags attached.

Watches, chains, bracelets, and other accessories must be unused, undamaged, and returned with all original packaging and accessories.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If your item is damaged, defective, or different from what you ordered, contact us as soon as possible.

We may request photos of the product and packaging to review your claim.

Non-Returnable Items

We cannot accept returns for:

  • Opened or used perfumes and fragrances

  • Worn, washed, altered, or damaged clothing

  • Used or damaged watches, jewelry, or accessories

  • Items without their original packaging, tags, or seals

  • Gift cards

  • Items marked as final sale

Return Shipping

Unless the product arrived damaged, defective, or incorrect, customers are responsible for return shipping costs.

Original shipping charges and expedited shipping fees are non-refundable unless the return is due to an error by Store15 LLC.

Returns must be approved before being sent back.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Contact Us

For questions about returns, refunds, exchanges, damaged products, or orders, contact us:

Store15 LLC
Email: woodley.fenelon22@gmail.com
Phone: (561) 808-3361
Location: Dover, Delaware, United States